Safety...

Trip Safety

A ride you can always trust:

Safety is important to us—whether you’re in the backseat or behind the wheel.

Vendor profiles

We have few selected vendors in your city, which is having good name in the market and can be assumed faithful. Once you have booked a vehicle and before starting actual journey/trip, we will send you the details of the Driver, Name and Vehicle License Plate Number & Vehicle Details—so you know who’s picking you up ahead of time. And even after the trip, you’re able to contact your driver if you left something behind.

24/7 support

Our support team is always ready to respond to any questions you may have about your trip and help you retrieve lost items.

Rapid response

Our specially-trained incident response teams are available around the clock to handle any urgent concerns that arise.

SAFETY

The safety of customers and drivers on the bookmyvahan.com is of utmost concern. In order to best protect everyone in the vehicle, we require the following:

Compliance with the law

Illegal substances and - unless explicitly allowed by law - open containers of alcohol are not permitted in drivers’ vehicles. This is against the law and a serious violation of Bookmyvahan.com’s policy. Furthermore, Bookmyvahan.com does not tolerate drug or alcohol use by drivers while using the Bookmyvahan.com. If a customer believes a driver may be under the influence of drugs or alcohol, please request that the driver end the trip immediately and alert Bookmyvahan.com Support at bookmyvahan@gmail.com

Bookmyvahan.com prohibits human trafficking of any kind, including the commercial sexual exploitation of children, while using our Mobile application or website portal. Anyone who engages in such activity may lose access to Bookmyvahan.com.

As a driver, it is your responsibility to transport customers safely in accordance with the rules of the road in your city. Driving when you're drowsy can cause accidents. So if you ever feel tired, take a break. And remember that according to the experts “sleep is the only true preventative measure against the risks of drowsy driving”. As a customer, it is your responsibility to abide by the seat belt laws and other applicable laws in your state. However, we recommend that you always wear a seatbelt while riding in any vehicle.

Following the rules

We require Vendor partners to keep documents related to vehicles/journey /trip up to date to remain active. Customers, likewise, must maintain active payment information.

Customers are responsible for guests traveling with them or anyone they request a ride for. It is your responsibility to ensure everyone adheres to Bookmyvahan.com’s Policy.

Violations of this Policy could result in loss of your Bookmyvahan.com Account. Please report any violations to Bookmyvahan.com, we want to hear your feedback! Alert us and we’ll take action!

EMERGENCIES

 

If at any time you feel that you are faced with a situation that requires immediate emergency attention, please call the emergency service number in your area. Once all parties are safe and the situation has been handled by the authorities, please then notify Bookmyvahan.com. We will assist and take appropriate action as needed, including cooperating with law enforcement.

Safety behind the wheel

Our commitment to Vendors/ drivers

Bookmyvahan.com is dedicated to keeping people safe on the road.

No anonymous pickups

All customers must create an account and provide their phone number and payment information before they can request a ride. So when you (Vendor/ driver) accept a request sent by Bookmyvahan.com, you’ll know who you’re picking up and so will we.

24/7 support

Our support team is always ready to respond to any questions you may have about your driving experience.

There for you

Safety never sleeps

Rapid response

Our specially-trained incident response teams are available around the clock to handle any urgent safety concerns that arise.

Assisting law enforcement

In cases where local law enforcement provides us with valid legal process, we provide them with useful data to help in their investigations.

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