Code of Conduct

We created this Code of Conduct so that everyone in part of the service has a shared standard for respect, accountability, and common courtesy. (owned by Multifleet Technosolutions Pvt. Ltd.) maintains a zero-tolerance policy regarding all forms of discrimination, harassment or abuse.
It is unacceptable to refuse to provide or accept services based on a person’s race, religion, national origin, disability, sexual orientation, sex, marital status, gender identity, age or any other characteristic protected under applicable federal or state law. This type of behavior can result in permanent loss of access to the platform.
It is disrespectful to make derogatory remarks about a person or group. Furthermore, commenting on appearance, asking overly personal questions and making unwanted physical contact are all inappropriate. We encourage you be mindful of other users privacy and personal space. Violence of any kind will not be tolerated.
Calm and clear communication is the most effective way to defuse any disagreement/dispute that may arise between you and another user/agent/partner driver/vendor. expects that all riders/customers and drivers/partner vendors will treat one another with respect and courtesy.

For, the safety of riders/travellers/customers and drivers of the registered vendors or their associates is of utmost concern. In order to best protect everyone in the vehicle, we require the following:

Compliance with the law:

Illegal substances and open containers of alcohol are not permitted in drivers’ vehicles. This is against the law and a serious violation of’s policy. Furthermore, does not tolerate drug or alcohol by drivers/travellers while using the services through If a rider/traveller/customer believes a driver may be under the influence of drugs or alcohol, please request the driver to end the trip immediately and alert Support team.

As a driver, it is your responsibility to transport riders/travellers/customers/goods safely in accordance with the rules of the road in your city. As a rider/traveller/customer, it is your responsibility to abide by the seat belt laws and other applicable laws in your state. However, we recommend that you always wear a seatbelt while travelling in any vehicle. expects compliance with all state, federal and local laws governing the transportation of riders/travellers/customers with disabilities. Violation of these laws, including with respect to the use of service animals, constitutes a breach of the parties’ licensing agreement. Service animals/animals must be accommodated/ transported in compliance with accessibility laws.

We require partners to keep documents up to date to remain active. Riders/travellers/customers, likewise, must maintain active payment information.

Riders/travellers/customers are responsible for guests traveling with them or anyone they request a ride for. It is your responsibility to ensure everyone adheres to’s Code of Conduct.

Violations of this Code of Conduct could result in loss of your Account & you will be abide by the respective law. Please report any violations to We want to hear your feedback so please alert us and we’ll take needful action.




These User Terms are subject to the Indian laws. Any dispute, claim or controversy arising out of or relating to these User Terms or the breach, termination, enforcement, interpretation or validity thereof or the use of the Website, the Service or the Application (collectively, "Disputes") will be settled exclusively by the competent authority or court in Mumbai, Maharashtra, India, unless you notify (owned by Multifleet Technosolutions Pvt. Ltd.) within one month after invoking its right pursuant to this provision to commence court proceedings in Mumbai, Maharashtra, India, that you demand settlement of the dispute, claim or controversy at hand before the relevant court competent by law.


The English text of these User Terms constitutes the sole authentic text. In the event of any discrepancy between the English text and a translation into a foreign language, the English text shall prevail. In respect of any communication relating to the dispute should be in English language only.



        By accepting these User Terms and using the Mobile application or website portal or allied services, you agree that you shall defend, indemnify and hold (owned by Multifleet Technosolutions Pvt. Ltd.), its affiliates, its licensors, and each of their officers, directors, other users, employees, attorneys and agents harmless from and against any and all claims, costs, damages, losses, liabilities and expenses (including attorneys' fees and costs) arising out of or in connection with:

a.    your violation or breach of any term of these User Terms or any applicable law or regulation, whether or not referenced herein;

b.    your violation of any rights of any third party, service providers as well as including Travel/Transportation Providers arranged via the Mobile application or website portal;

c.    your use or misuse of the Mobile application or website portal or allied Services.



INTELLECTUAL PROPERTY RIGHTS (owned by Multifleet Technosolutions Pvt. Ltd.) is the sole owner or lawful licensee of all the rights to the website portal or mobile application and its content. Here content means its design, layout, text, images, graphics, sound, video etc. The website portal or mobile application content embodies trade secrets and intellectual property rights protected under worldwide copyright, trademark  and other laws. All title, ownership and intellectual property rights in the Mobile application or website portal and its content/ material shall remain with

All rights not otherwise claimed under this agreement or by, are hereby reserved. The information contained in this web site is intended, solely to provide general information for the personal use of the reader, who accepts full responsibility for its use. does not represent or endorse the accuracy or reliability of any information, or advertisements (collectively, the "content") contained on, distributed through, or linked, downloaded or accessed from any of the Services contained on this Mobile application or website portal, or the quality of any products, information or other materials displayed, or obtained by you as a result of an advertisement or any other information or offer in or in connection with the Service.

We accept no responsibility for any errors or omissions, or for the results obtained from the use of this information. All information in this website portal or mobile application is provided "AS IS " with no guarantee of completeness, accuracy, timeliness or of the results obtained from the use of this information, and without warranty of any kind, express or implied, including, but not limited to warranties of performance, merchantability and fitness for a particular purpose. Nothing herein shall to any extent substitute for the independent investigations and the sound technical and business judgment of the user(s). In no event shall be liable for any direct, indirect, incidental, punitive, or consequential damages of any kind whatsoever with respect to the Service. User(s) must hereby acknowledge that any reliance upon any content shall be at their sole risk. reserves the right, in its sole discretion and without any obligation, to make improvements to, or correct any error or omissions in any portion of the Service or the website portal or mobile application.





The information, recommendations and/or services provided to you on or through the Website portal, the Service and the Mobile Application is for general information purposes only and does not constitute advice. com (owned by Multifleet Technosolutions Pvt. Ltd.) will reasonably keep the Website portal and the Mobile Application and its contents correct and up to date but does not guarantee that (the contents of) the Website portal and/or Mobile Application are free of errors, defects, malware and viruses or that the Website portal and/or Mobile Application are correct, up to date and accurate. shall not be liable for any damages resulting from the use of (or inability to use) the Website portal / Mobile Application (but to the exclusion of death or personal injury), including damages caused by malware, viruses or any incorrectness or incompleteness of the Information or the Website portal / Mobile Application, unless such damage is the result of any willful misconduct. shall further not be liable for any damages resulting from the use of (or the inability to use) electronic means of communication with the Website portal / Mobile Application, including — but not limited to — damages resulting from failure or delay in delivery of electronic communications, interception or manipulation of electronic communications by third parties or by computer programming used for electronic communications and transmission of viruses, Without prejudice to the foregoing, and insofar as allowed under mandatory applicable law.


The quality of the services (or the services and products mentioned by requested through the use of the Website portal / Mobile Application or the Service is entirely the responsibility of the Service Provider who ultimately provides such services to you. under no circumstance accepts liability in connection with and/or arising from the services provided by the Service Provider or any acts, actions, behaviour, conduct, and/or negligence on the part of the Service Provider. Any complaints about the services provided by the Service Provider should therefore be submitted to the Service Provider with the help of




1.     Adequate care has been taken to ensure that the information available on this Mobile Application or website portal is correct and error free. However, we cannot warrant/warranty that use of the Mobile Application or website portal will be error free or is fit for the purpose, or is timely, or that the defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the Mobile Application or website portal and we do not make any warranty whatsoever, whether express or implied, relating to fitness for purpose, or accuracy.


2.     By accepting these terms of use you agree to relieve us from any liability whatsoever arising from your use of any information provided on the Mobile Application or website portal or made available from any third party, or your consumption of any Goods or services.


3.     We disclaim any and all liability to you for the delivery of the Goods or services ordered to the fullest extent permissible under applicable law. This does not affect your rights as a consumer/customer. If we are found liable for any loss or damage to you such liability is limited to the amount you have paid to us for the relevant Goods or Services. We cannot accept any liability for any loss, damage or expense, including any direct or indirect loss such as loss of profits to you, howsoever arising. will not be liable for occurrence of any personal injury or death.


4.     We do not accept any liability for any delays, failures, errors or omissions or loss of transmitted information, viruses or other contamination or destructive properties transmitted to your electronic device or your mobile phone via our Website portal / Mobile Application.

5.     We shall not be held liable for any failure or delay in performing Services or delivering of Goods or services where such failure arises as a result of any act or omission, which is outside our reasonable control such as unprecedented circumstances, overwhelming and unpreventable events caused directly and exclusively by forces of nature that can be neither anticipated, nor controlled, nor prevented by the exercise of prudence, diligence, and care, including but not limited to: war, riot, civil commotion; compliance with any law or governmental order, rule, regulation or direction and acts of third parties ( “Force Majeure” ).


6.     If we have contracted to provide identical or similar orders to more than one Consumer and are prevented from fully meeting our obligations to you by reason of an event of Force Majeure, we may decide at our absolute discretion, which orders we will fulfill by providing delivery and to what extent.


7.     The Goods or services delivered by us are provided for private domestic and end consumer /customer use only. In case we have to provide services to the foreign nationals, we are committed to accept the payment in INR ( Indian Currency) only. Accordingly, we do not accept liability for any indirect loss, consequential loss, and loss of data, loss of income, loss of profit, damage to property and/or loss from claims of any third parties arising out of the use of the Mobile Application or website portal or for any Goods or Services.


8.     We have taken all reasonable steps to prevent internet fraud and ensure any data collected from you is stored as securely and safely as possible. However, we cannot be held liable in the unlikely event of a breach in our secure computer servers or those of third parties.


9.     In the event has a reasonable belief that there exists an abuse of vouchers and/or discount codes or suspects an instance of fraud, may cause the Consumer/customer to be blocked immediately and reserves the right to refuse future service. Additionally, should there exist an abuse of vouchers or discount codes, reserves the right to seek compensation from any and all such Consumers./customers.


10.  Offers are subject to discretion and may be withdrawn at any time and without notice.




MODIFICATION OF THE SERVICE AND USER TERMS: (owned by Multifleet Technosolutions Pvt. Ltd.). reserves the right, at its sole discretion, to modify or replace any of these User Terms, or change, suspend, or discontinue the Service or the Website Portal / Mobile Application (including without limitation, the availability of any feature, database, or content) at any time by posting a notice on the Website Portal / Mobile Application or by sending you notice through the Service, Website Portal/ Mobile Application or via email. may also impose limits on certain features and services or restrict your access to parts or all of the Service without notice or liability.






These Promotion Terms and Conditions (“Promotion Terms”) are expressly incorporated into and made a part of the Promotion Agreement Cover Sheet (“Cover Sheet”), (the Cover Sheet and Promotion Terms, collectively, the “Agreement”).




The Agreement shall commence on the Effective Date and shall continue until the Promotion End date specified on the Cover Sheet (the “Term”), unless earlier terminated as provided herein. Except as may be expressly agreed in the Cover Sheet, (Owned by M/s. Multifleet Technosolutions) may terminate the Agreement in its entirety at any time, with or without cause, by giving the firm/individual/Company ten (10) days’ prior written notice of termination. Company may terminate the Agreement in its entirety upon due to  material breach of the Agreement if such breach has not been cured within thirty (30) days’ after Company’s written notice thereof to Accrued and outstanding payment obligations, Sections 1, 3, 5.2, 6 and 8–13, and the last sentence of this Section 2 shall survive the expiration or termination of the Agreement.




Fees to be paid by one party to the other party in connection with the Agreement, if any, are set forth on the Cover Sheet (“Fees”). All Fees are due within forty-five (45) days from receipt of an undisputed invoice sent to the party’s address identified on the Cover Sheet, and shall be paid in Indian Rupees. The owing party shall be responsible for any sales, use or value-added taxes imposed by any taxing authority with respect to the Fees payable hereunder, provided that an owing party shall not be liable for any taxes related to the income of the other party. Except as may be expressly agreed in the Cover Sheet, each party shall be responsible for its costs and expenses associated with its performance under the Agreement.






The term “Marks” shall mean the trademarks, service marks, trade names, logos, slogans and other identifying symbols and indicia of a party (“Licensor”). Each party hereby grants to the other party (“Licensee”), solely during the Term, a limited, royalty-free, non-exclusive, non-transferable, non-assignable (except as set forth in Section 12) license, without the right to sublicense, to use and display the Licensor’s Marks solely for the purpose of the Promotion. All use of a Licensor’s Marks by Licensee will be in the form and format app or website portal roved by Licensor and Licensee will not otherwise use or modify Licensor’s Marks without Licensor’s prior written consent. All goodwill related to Licensee’s use of Licensor’s Marks shall inure solely to the benefit of Licensor. Marks will at all times remain the exclusive property of the respective Licensor. Except as expressly set forth herein, Licensor does not, and shall not be deemed to, grant Licensee any license or rights under any intellectual property or other proprietary rights. All rights not granted herein are expressly reserved by Licensor.




EACH PARTY ACKNOWLEDGES AND AGREES THAT THERE SHALL BE NO DEVELOPMENT OF TECHNOLOGY, CONTENT, MEDIA OR OTHER INTELLECTUAL PROPERTY BY EITHER PARTY FOR THE OTHER PARTY PURSUANT TO THIS AGREEMENT. Any development activities relating to any technology, content, media or other intellectual property must be the subject of a separate written agreement between and Company prior to the commencement of any such activities.






The term “Confidential Information” shall mean any confidential or proprietary business, technical or financial information or materials of a party (“Disclosing Party”) provided to the other party (“Receiving Party”) in connection with the Agreement, whether orally or in physical form, and shall include the terms of the Agreement. However, Confidential Information shall not include information (a) previously known by Receiving Party without an obligation of confidentiality, (b) acquired by Receiving Party from a third party which was not, to Receiving Party's knowledge, under an obligation of confidentiality, (c) that is or becomes publicly available through no fault of Receiving Party, or (d) that Disclosing Party gave written permission to Receiving Party to disclose, but only to the extent of such permitted disclosure.




Except as required by Mobile application or website portal applicable condition/law, each Receiving Party agrees that (a) it will use Confidential Information of Disclosing Party solely for the purpose of the Agreement and (b) it will not disclose the Confidential Information of the Disclosing Party to any third party other than the Receiving Party's employees or agents, on a need-to-know basis, who are bound by obligations of nondisclosure and restricted use at least as strict as those contained herein, provided that Receiving Party remains liable for any breach of the confidentiality provisions of the Agreement by its employees or agents. The Receiving Party will protect the Confidential Information of the Disclosing Party in the same manner that it protects the confidentiality of its own proprietary and confidential information, but in no event using less than a reasonable standard of care. In the event Receiving Party receives a subpoena or other administrative or judicial demand for any Confidential Information of Disclosing Party, Receiving Party will give Disclosing Party prompt written notice of such subpoena or demand and allow Disclosing Party to assert any available defenses to disclosure. Upon request by Disclosing Party, Receiving Party will return or destroy all copies of any Confidential Information of the Disclosing Party. Confidential Information will at all times remain the property of the Disclosing Party. The provisions of this Section 5.2 will expire three (3) years after the expiration or termination of the Agreement, except with respect to Confidential Information that constitutes “trade secrets” under Mobile application or website portal applicable condition/law for which this Section 5 shall survive indefinitely.




Any third party data and/or personal information that may be obtained or used by either party in connection with the Promotion (“Data”) will be collected, used, stored and maintained according to (a) generally accepted data, collection standards and Mobile application or website portal applicable condition/law and (b) such party’s privacy policy detailing such party’s data practices, which shall be published during the Term. Except as may be set forth on the Cover Sheet, each party shall own, and shall not be required to share, any Data that it maintains or collects with respect to the Agreement. A party’s Data shall be deemed the Confidential Information of such party.




During the Term and for one (1) year thereafter, each party shall maintain General Commercial Liability and, if required by law, Worker’s Compensation insurance. The General Commercial Liability insurance policy limits and the amount shall be as per the prevailing law- combined single limit per occurrence for bodily injury, death and property damage liability, and the amount shall be as per the prevailing law in aggregate. All policies shall be written by reputable insurance companies with a Best’s policyholder rating of not less than A VII or as required. Such insurance shall be primary and non-contributing to any insurance maintained or obtained by the other party and shall not be cancelled or materially reduced without thirty (30) days’ prior written notice to the other party. Upon a party’s request, the other party shall provide evidence of the insurance required herein. In no event shall the limits of any policy be considered as limiting the liability of a party under the Agreement.






Each party hereby represents and warrants that (a) it has full power and authority to enter into the Agreement and perform its obligations hereunder, (b) it is duly organized, validly existing and in good standing under the laws of the jurisdiction of its origin, (c) it has not entered into, and during the Term will not enter into, any agreement that would prevent it from complying with the Agreement, (d) it will comply with all Mobile application or website portal applicable condition/laws in its performance of the Agreement, including, without limitation, consumer privacy and data protection laws, and (e) the content, media and other materials used or provided by such party as part of the Promotion, will not infringe or otherwise violate the intellectual property rights, rights of publicity or other proprietary rights of any third party.








Each party (the “Indemnifying Party”) will indemnify, defend and hold harmless the other party (the “Indemnified Party”), its affiliates and their respective directors, officers, employees, agents, successors and assigns against all claims, damages, losses and expenses (including reasonable outside attorney fees) with respect to any third party claim arising out of or related to (a) the negligence or willful misconduct of Indemnifying Party and its employees or agents in their performance of the Agreement, (b) a breach (or claim that, if true, would be a breach) of any of the Indemnifying Party’s representations or warranties in the Agreement, or (c) the infringement of a third party’s intellectual property rights by the Indemnifying Party’s Marks, but only if such Marks have been used by the Indemnified Party in the manner of Mobile application or website portal roved by the Indemnifying Party. The Indemnified Party shall provide prompt notice to the Indemnifying Party of any potential claim subject to indemnification hereunder. The Indemnifying Party will assume the defense of the claim through counsel designated by it and reasonably acceptable to the Indemnified Party. The Indemnifying Party will not settle or compromise any claim, or consent to the entry of any judgment, without written consent of the Indemnified Party, which will not be unreasonably withheld. The Indemnified Party will reasonably cooperate with the Indemnifying Party in the defense of a claim, at Indemnifying Party’s expense.








Unless otherwise expressly set forth on the Cover Sheet, neither party may issue a press release or otherwise refer to the other party in any manner with respect to the Agreement, the Promotion or otherwise, without the prior written consent of such other party.




The Agreement shall be governed by and construed in accordance with the laws of India without regard to its conflict of laws principles. Each party consents to exclusive jurisdiction and venue in the state and federal courts sitting in Mumbai, Maharashtra, India. Any and all notices permitted or required to be given hereunder shall be sent to the address first set forth on the Cover Sheet / Registered Address, or such other address as may be provided, and deemed duly given (a) upon actual delivery, if delivery is by hand, (b) one (1) day after being sent by overnight courier, charges prepaid, or (c) by electronic mail to the designated recipient. The failure of either party to enforce the provisions hereof shall not be construed as a waiver of such provisions. Any modification or amendment to the Agreement shall be effective only if in writing and signed by both parties. In the event any provision of the Agreement is determined to be invalid or unenforceable by ruling of an arbitrator or court of competent jurisdiction, the remainder of the Agreement shall remain in full force and effect. The Agreement may not be assigned, in whole or in part, by a party without the prior written consent of the other party, provided that each party may assign this agreement to (a) an affiliate of such party, or (b) upon notice to the other party, in connection with the sale of all or substantially all of such party’s equity, business or assets. The Agreement shall be binding upon and shall inure to the benefit of each party hereto and its respective successors and permitted assigns. Any delay in or failure by either party in performance of the Agreement shall be excused if and to the extent such delay or failure is caused by occurrences beyond the control of the affected party including, without limitation, decrees or restraints of Government, acts of God, strikes, work stoppage or other labor disturbances, war or sabotage. Nothing in the Agreement shall be deemed to create any joint venture, joint enterprise, or agency relationship among the parties and neither party shall have the right to enter into contracts on behalf of, or to otherwise incur any liability or obligation on behalf of, the other party hereto, in the absence of a separate written agreement between the parties. Each party shall be solely responsible for its employees and agents used in connection with the Agreement. The Agreement contains the full and complete understanding and agreement between the parties relating to the subject matter hereof and supersede all prior and contemporary understandings and agreements, whether oral or written, relating to the subject matter hereof. The Agreement may be executed in one or more counterparts and by exchange of signed counterparts transmitted electronically, each of which shall be deemed an original and all of which, when taken together, shall constitute one and the same original instrument.




The following terms, as may be used in the Cover Sheet, shall have the meanings set forth below:

13.1. “Driver/Travel Partner” shall mean an independent contractor providing on-demand transportation, travel, logistics and other services to riders using the Mobile Application or website portal under license from by

13.2. “In-Mobile Application or website portal View” shall mean a unique view deployed by within the Mobile Application or website portal through which registered users may request /book a ride /Services.

13.3. “New User” shall mean an individual who downloads the Mobile Application or uses website portal, creates a new user account, enters a New User Promo Code if available and completes a first ride or use the services first time by using the Mobile Application or website portal as per the process given thereof.

13.4. “New User Promo Code” shall mean new user promotional codes valid for the first-time usage of the provided by to Company in the amounts and quantities provided in the Agreement.

13.5. “Promo Codes” or “ Discount Codes” or “Coupon codes” shall mean promotional codes or discounts valid for the usage of the service provided by to  the users in the amounts and quantities provided in the Agreement.

13.6. “Splash Screen” shall mean a unique splash screen deployed by within the Mobile Application or website portal if available.

13.7. “ Mobile Application or website portal” shall mean the mobile application or website portal.





The following guidelines are intended to inform private parties, including civil litigants and criminal defendants, about the legal process for seeking records from  These are merely guidelines, and this information may change at any time.

These guidelines are applicable to non-law enforcement requests.  For law enforcement requests, we recommend browsing our Guidelines for Law Enforcement Authorities mentioned here after.



WHAT IS BOOKMYVAHAN.COM AND WHAT RECORDS DO WE HAVE? is a technology based company which is into travel and transport related services that has developed mobile application or website portal that provides mentioned services to the user. is not a transportation carrier, and does not employ any drivers. Users can use the Mobile Application or website portal to request travel/transportation via their smartphone, the web, or via Email/SMS/Call.  More details about our services are available at our Mobile application/ website portal. We store and maintain information as described in our Privacy Statements and our Terms of Use.




We generally require a valid subpoena issued in accordance with mobile application or website portal applicable condition/law before we can process private requests for information.  We require non-law enforcement subpoenas to be personally served through our registered address at : Gala No.5,Patladevi Temple Compound, Opp. Plot 84CD,Bhabrekar Nagar Road, Near Hindustan Naka, Kandivali West,Mumbai-400067. Our acceptance of legal process does not waive any legal objections. may have and may raise in response to the request.


Other Requests 

We generally require a valid request issued in accordance with Mobile application or website portal applicable condition/law before we can process private requests for information.  We require requests to be personally served at the following address: Gala No.5, Patladevi Temple Compound, Opp. Plot 84CD, Bhabrekar Nagar Road, Near Hindustan Naka, Kandivali West,Mumbai-400067. Our acceptance of legal process does not waive any legal objections may have and may raise in response to the request.




We review each subpoena for facial and substantive validity, and will reject requests that are not facially and substantively valid.  Among other things, we require requests to be narrowly tailored, and will reject overly broad, vague, or unduly burdensome requests.  Before making a request, please check to see if the information sought is publicly available.

In order to make sure your subpoena is valid, we ask for the following:

  • A sufficiently narrow/defined time period;
  • A specific reference (i.e., you must uniquely identify a user or agent or driver/vendor/partner or third party, ideally by more than just a name)
  • Your contact information (i.e., name and email address and/or phone number)

When we determine that we are required by law to disclose data in response to a subpoena, we will search for and disclose data that we are reasonably able to locate and retrieve.

Note: We will not respond to emergency requests received from non-law enforcement officials.  Non-law enforcement officials aware of an emergency situation should immediately and directly contact local law enforcement.




We may provide a certification from our records custodian but are generally not able to provide in person or expert witness testimony.




The following guidelines are intended to inform law enforcement about the legal process for seeking records from These are merely guidelines, and this information may change at any time. For private party requests, including requests from civil litigants and criminal defendants, we recommend browsing Guidelines for Third Party Data Requests/ Non Law Enforcement Authorities mentioned earlier.



We have a process for evaluating requests on an emergency basis where there is an emergency that involves protecting a user or agent, driver/vendor/partner, or third party or stopping illegal activity that poses an immediate threat of death or serious bodily harm. Requester must submit an Emergency Request Form (which can be requested through contact us page given on the mobile application or website portal that describes in detail the nature of the emergency, and we review these requests on a case-by-case basis.

Law enforcement can submit an emergency request by emailing us. Please note that we will only review and respond to emergency requests from law enforcement, and may not respond to emergency requests sent to this address by non-law enforcement officials.  Non-law enforcement officials aware of an emergency situation should immediately and directly contact local law enforcement officials.




Yes, we may notify subjects before producing their information to law enforcement, unless we are prohibited by law from doing so, or in exceptional circumstances such as emergencies.  Law enforcement officials who believe that notification would jeopardize an investigation should obtain an appropriate court order or other appropriate process establishing that notice is prohibited.


UNSOLICITED IDEA SUBMISSION POLICY or any of its subsidiaries or employees (“affiliates”) do not accept or consider unsolicited ideas or suggestions from you or other third parties so as to avoid any potential misunderstandings or disputes in the event that  products, services, or marketing strategies seem similar to unsolicited ideas submitted to Unsolicited ideas or suggestions include, but are not limited to, ideas for new or improved technologies, products, services, processes, materials, names, artworks, or advertisements, promotions, or other marketing plans or campaigns. 

As respects your rights to your ideas, please do not submit any unsolicited ideas or suggestions (“submissions”) in any form to or any of its affiliates. If you still choose to submit any unsolicited ideas or suggestions despite our request, regardless of what your communication regarding your submissions says, the following terms shall apply to your submissions: 

You agree that:

  1. Your submissions and their contents will automatically become the property of or its subsidiaries without any compensation to you;
  2. has no obligation to review your submissions;
  3. or its subsidiaries may make, use, sell, or distribute your submissions and their contents for any purpose in any way; and
  4. or its subsidiaries has no obligation to keep your submissions confidential.


BOOKMYVAHAN.COM NON-DISCRIMINATION POLICY seeks to ensure that safe, reliable, and high-quality travel/transportation or allied services options are available to everyone. (and its affiliates therefore prohibit discrimination against users or agent or vendors or riders or drivers based on race, religion, national origin, disability, sexual orientation, sex, marital status, gender identity, age or any other characteristic protected under applicable federal or state/Indian law. Such discrimination includes, but is not limited to, refusing to provide or accept services based on any of these characteristics. Any users or agent or vendors or rider or driver found to have violated this prohibition will lose access to the platform.




 We seek to ensure that everyone using the  digital platform—both users or agent or vendors or rider or driver —feels safe and comfortable using the service. During a ride/travel/transportation and other services arranged through the Bookmyvahan. platform, and its affiliates therefore prohibit possessing firearms of any kind in a vehicle. Any users or agent or vendors or rider or driver found to have violated this prohibition may lose access to the platform. does not tolerate the use of alcohol or drugs by driver/vehicle controller or travellers who come together because of If user/ driver/vehicle controller/traveller believes that the other person may be under the influence of drugs or alcohol, then Kindly inform and END THE TRIP IMMEDIATELY.



Special instructions:

1) Driver & vehicle details - These details will be sent to the customer by approximately before an hour from the pickup time by SMS or email or phone call or both. In some cases the driver /person in charge or an associate of may also call in advance to reconfirm with the customer.

2) Non receipt of driver and vehicle details - In such cases the customer needs to contact the support team at on +91 8767 719 719 and mention the booking reference number (CRN number).

3) Demand of money by the driver- In case of Car/Bus the voucher/email/Duty Slip provided to the customer clearly indicates the items including on his/her booking. Any amount over and above this both in terms for distance and duration and other items such as night charges, driver allowance, toll, taxes, state taxes, charges on for extra Kms consumed if applicable, charges for extra hours consumed if applicable parking charges etc which are not included in the booking amount have to be paid directly to the driver as mentioned. In case of any dispute with the driver, the customer should reach the support team of at +91 8767 719 719  and mention the booking reference number (CRN number) as well as discuss the subject of dispute.

4) Payment of extra charges - Any extra charges applicable has to be paid directly in cash to the driver.

5) Refusal by the driver to deliver the services - The customer should contact the support team at at +91 8767 719 719  and mention the booking reference number (CRN number) & discuss the same.





The Contract between (owned by M/s. Multifleet Techno solutions Pvt. Ltd.) and you is concluded for an indefinite period.

You are entitled to terminate the Contract at all times by permanent deletion of the Application if installed on your smart phone, thus disabling the use by you of the Application and the Service.

OR You can close your user account at any time by following the instructions on website Portal. is entitled to terminate the Contract at all times and with immediate effect (by disabling your use of the Application and the Service) if you:

a.           violate or breach any term of these User Terms, or

b.           in the opinion of, misuse the Application or the Service. is not obliged to give notice of the termination of the Contract in advance. After termination will give notice thereof in accordance with these User Terms. may give notice by means of a general notice on the Service or Application, or by electronic mail to your email address on record in account information, or by written communication sent by regular mail to your address on record in account information.

USER ACCOUNTS OFFERS AND PROMOTIONS reserves the right to collect user data including name, contact information and other details to facilitate services or use of its platform to avail services. All information collected from the user is on a bonafide basis. Misuse and misrepresentation of identity or contact details will lead to automated termination of services or the use of the platform without prior notice to such users. 

User accounts bearing contact number and email IDs are created and owned by Any promotional discounts, offers and reward points can be revoked without prior notice in the event of suspicious account activity or malafide intent of the user. 

 In the case where the system is unable to establish unique identity of the user, in that case reserves the full discretion to suspend a user's account in the above event and does not have the liability to share any account information whatsoever.





All related icons and logos are registered trademarks or trademarks or service marks of (owned by M/s. Multifleet Technosolutions) in various jurisdictions and are protected under applicable copyright, trademark and other proprietary rights laws. The unauthorized copying, modification, use or publication of these marks is strictly prohibited.


All content on this web site is the copyright of except the third party content and link to third party web site on our website.

Systematic retrieval of content to create or compile, directly or indirectly, a collection, compilation, database or directory (whether through robots, spiders, automatic devices or manual processes) without written permission from is prohibited.

In addition, use of the content for any purpose not expressly permitted in this Agreement is prohibited and may invite legal action. As a condition of your access to and use of Services, you agree that you will not use the website portal or mobile application service to infringe the intellectual property rights of others in any way. reserves the right to terminate the account of a user(s) upon any infringement of the rights of others in conjunction with use of the service, or if believes that user(s) conduct is harmful to the interests of its affiliates, or other users, or for any other reason in sole discretion, with or without cause.





This agreement applies to user(s) if user(s) are visitors, registered - free or paid user(s) who access the website portal or mobile application for any purpose. It also applies to any legal entity which may be represented by you under actual or apparent authority. User(s) may use this website portal or mobile application solely for their own personal or internal purposes.

This agreement applies to all the Services offered on the website portal or mobile application, collectively with any additional terms and condition that may be applicable to the specific service used/accessed by user(s). In the event of a conflict or inconsistency between any provision of the terms and conditions mentioned herein with those of the particular service, the provisions of the terms and conditions applicable to such specific Services shall prevail.


 AMENDMENT TO USER(S) AGREEMENT by M/s. Multifleet Technosolutions Pvt. Ltd.) may change, modify, amend, or update this agreement from time to time without any prior notification to user(s) and the amended and restated terms and conditions of use shall be effective immediately on posting. If you do not adhere to the changes, you must stop using the service. Your continuous use of the Services will signify your acceptance of the changed terms.



You are prohibited from posting defamatory, obscene, pornographic, profane, threatening or unlawful material in our forums or our user feedback sections. will fully cooperate with any law enforcement authorities or court order requesting or directing to disclose the identity of anyone posting such materials. may change, edit, or remove any user material or conversations that are illegal, indecent, obscene or offensive, or that violates’s policies in any way.

Booking can be made online by filling up the booking form/process provided here in the Website Portal / Mobile Application. Payment can be made through any of the payment options listed here in the Website Portal / Mobile Application. Booking can be made for any person other than card holder also. For that you need to fill up details of the card holder for payment and details of the user for booking. The use of credit card and other cards are totally safe, we use ATOM payment gateway for the payment. ATOM has a 128 bits SSL encryption technology compliant solution certified by VeriSign. Your card details will not be shared.



User Terms and Conditions:

Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern by (owned by Multifleet Technosolutions Pvt. Ltd.).

The term '  ' or 'us' or 'we' refers to the owner of the website whose registered office address is M/s. Multifleet Technosolutions Pvt. Ltd., Gala no.5, Opposite Plot No.84CD, Bhabrekar Nagar Road, Near Hindustan Naka, Kandivali west, Mumbai-400067. Our company registration number is U74999MH2016PTC281039 registered at Mumbai Maharashtra. The term 'you' refers to the user or viewer of our website.



User(s) means any individual or business entity/organization that legally operates in India or in other countries, uses and has the right to use the Services provided by (owned by M/s. Multifleet Technosolutions Pvt. Ltd.). The Services provided by is a technology based service which enables the hiring of vehicles by Registered Users for the given services on the website portal / Mobile Application through the internet and / or mobile telecommunications devices. Our Services are available only to those individuals or companies who can form legally binding contracts under the applicable law. Therefore, user(s) must not be a minor as per Indian Law; i. e. user(s) must be at least 18 years of age to be eligible to use our Services. advises its users that while accessing the website portal / mobile application, they must follow/abide by the related laws. is not responsible for the possible consequences caused by your behaviour during use of the website portal / mobile application. may, in its sole discretion, refuse the service to anyone at any time.


Copyright 2015 @ Multifleet Technosolutions Pvt. Ltd.